Aruvi Collections – Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, AfterPay, and direct bank transfers.
Is it safe to use my credit card on your website?
Yes, our website uses secure SSL encryption to protect your personal and payment information. We do not store your credit card details.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us within 24 hours of placing it at Aruvi1907@gmail.com or call us at 0426 652 257.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size/weight of your order. We offer free shipping on domestic orders over $100.
How long will it take to receive my order?
Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination country and customs processing.
Do you provide tracking information?
Yes, once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be in original, unworn condition with all tags attached.
How do I return an item?
To initiate a return, please email Aruvi1907@gmail.com with your order number and reason for return. We’ll provide you with return instructions and address.
Do you offer exchanges?
Yes, we’re happy to exchange items for a different size or color, subject to availability. Please follow the same process as returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Product Information
Are your product measurements accurate?
We strive to provide accurate measurements for all our products. Please refer to our size guide on each product page for detailed information.
How do I care for my AruVi Collections items?
Care instructions are provided on the product pages and included with your purchase. Generally, we recommend gentle hand washing or dry cleaning for most items.
Do your products come with a warranty?
We stand behind the quality of our products. If you experience any issues with workmanship or materials within 30 days of purchase, please contact us.
Are the colors on the website accurate?
We make every effort to display colors accurately, but colors may appear slightly different depending on your screen settings.
Account & Privacy
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
How is my personal information protected?
We have a strict privacy policy in place. Your personal information is securely stored and never shared with third parties without your consent.
Can I subscribe to your newsletter?
Yes! Sign up on our homepage to receive updates on new arrivals, special promotions, and exclusive offers.
How do I unsubscribe from emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting customer service.
Contact & Support
How can I contact customer service?
You can reach our customer service team at:
- Email: Aruvi1907@gmail.com
- Phone: 0426 652 257
- Address: Rosalie Court, Hampton Park, Victoria 3976
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM AEST. Emails received outside of business hours will be responded to on the next business day.
Do you have a physical store?
Currently, we operate exclusively online. This allows us to offer our products at competitive prices and serve customers nationwide.
Can I request a custom order?
We may be able to accommodate custom requests depending on the nature of the request. Please contact us at Aruvi1907@gmail.com with your specific requirements.